You reap what you sow
I've finally earned my bragging rights. 3 months into the job and I've leaped from nothing to the 3rd best in performance. Following the statistical breakdown during our meeting today, my supervisor, Weiliang, delivered some shocking news to me. It was shocking solely because of the way he presented it - As though I had committed some grave mistake.
He walked into the room with my boss and questioned me in front of the rest of the group, "Do you remember a customer by the name of Miss Chan Bee Hoon?"
"Was there something you did in particular during that appointment?" my boss prompted.
"Huh?" I went, only to be confused further by my boss when she said, "like ate her bee hoon or something?" With a name like that, you'll probably think I'll remember the customer. The name rings a bell, but nothing about the appointment seemed significant.
I was pretty perturbed at that point, thinking that it would have been a complaint by a customer that I've unknowingly offended.
"What have I done?" "How do I get out of this?" the thoughts raced through my mind, as I figured the solution to a problem that didn't exist. I have a tendency to do that, anticipating the worst case scenario so as to derive a solution.
It turns out that the client used the e-mail service on our internet banking website to compliment my job well done. I don't remember much of the short praise as my supervisor read out the note - "Patient" is all I caught for that moment. All I recall doing was heaving a sigh of relieve, while thinking, "Thank goodness!"
Apparently only 3 people, to date, have received such complements from their customers - Both of which are my supervisors, Weiliang, Raymond, and I.
With my 3rd month, I've made 3rd best, and was the 3rd to receive customer compliment - As I've mentioned, bragging rights. Being in the service industry, it feels good knowing that your work helps others, and that they appreciate you for it. I should probably be more confident of myself. I know that I've done my job right, and I shouldn't worry about it.
He walked into the room with my boss and questioned me in front of the rest of the group, "Do you remember a customer by the name of Miss Chan Bee Hoon?"
"Was there something you did in particular during that appointment?" my boss prompted.
"Huh?" I went, only to be confused further by my boss when she said, "like ate her bee hoon or something?" With a name like that, you'll probably think I'll remember the customer. The name rings a bell, but nothing about the appointment seemed significant.
I was pretty perturbed at that point, thinking that it would have been a complaint by a customer that I've unknowingly offended.
"What have I done?" "How do I get out of this?" the thoughts raced through my mind, as I figured the solution to a problem that didn't exist. I have a tendency to do that, anticipating the worst case scenario so as to derive a solution.
It turns out that the client used the e-mail service on our internet banking website to compliment my job well done. I don't remember much of the short praise as my supervisor read out the note - "Patient" is all I caught for that moment. All I recall doing was heaving a sigh of relieve, while thinking, "Thank goodness!"
Apparently only 3 people, to date, have received such complements from their customers - Both of which are my supervisors, Weiliang, Raymond, and I.
With my 3rd month, I've made 3rd best, and was the 3rd to receive customer compliment - As I've mentioned, bragging rights. Being in the service industry, it feels good knowing that your work helps others, and that they appreciate you for it. I should probably be more confident of myself. I know that I've done my job right, and I shouldn't worry about it.
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